Cancellation & Refund Policy

Cancellation Policy:

We Deliver in helping our customer’s as for as possible, and has, therefore, a liberal cancellation policy, under this policy: Cancellations request will not be entertained if the orders have already been booked by vendors/merchants and they have initiated the process of shipping them. Customers can check it from their backend or visit https://remaxoutlet.com/my-account/orders/ and check the order status. There is the cancellation of orders placed under the same Day Delivery. No Cancellation will be accepted for those products that have been obtained on special occasions or festivals. These are limited occasion offers and therefore cancellations are not possible.

Refund Policy:

If the product delivery takes more time than promised (reasons like natural calamities, delay due to the logistics partners, unavailability of the customer, etc are covered under exceptions and a refund will not be entertained under such circumstances), then the customer can cancel the order and full amount will be refunded back to the customer within 14 working days. We do not take any responsibility of a delay in refund because of the delays made by the bank., calamities or national holidays.

A customer can also ask for a refund if the specification of the product reveived is not as per the specifications mentioned in the website or if the product replacement takes more hours of receiving the product, an electrical surge or any damage caused by the user.

Please note that depending on the situation, the amount may be refunded after deducting the bank and delivery charges.

Replacement Policy:

It can be made if the customer establishes that the product delivered in defective or has a physical damage in case of receipt of damaged or defective consumer durable items and non-durable items. please report the same to our customer service team by sending an email to info@remaxoutlet.com. The request will ,however, be entertained once the merchant has checked and determined the same of his own end. This should be reported within 24 hours of receipt of the products. In case you feel that the product received is not as shown on the site or as per the specifications, you must bring it to the notice of our customer service within 24 hours of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision.